Star Entertainment Group will be forced to pay $60,000 to the NSW casino regulator over an historic breach of responsible service of alcohol laws which resulted in a woman requiring a wheelchair after vomiting on herself while gambling.
Liquor & Gaming NSW complained to the state casino watchdog– the NSW Independent Casino Commission– in January and alleged that a 44-year-old woman attended the casino in December 2021 and was served 12 drinks in less than four hours before vomiting on herself and the floor. She was then allegedly escorted from the VIP-only casino area in a wheelchair.
The penalty was issued last week after an investigation into the two-year-old incident by the regulators. It’s the largest fine issued by the NSW Independent Casino Commission since The Star received a $100 million penalty following the Bell inquiry, which found extensive breaches of the company’s anti-money laundering and counterterrorism duties and ultimately led to a complete overhaul of the business’ strategy and leadership.
Star Sydney stopped serving complimentary drinks during the Bell inquiry and only recently resumed the VIP-only service with new controls and updated security training.
Liquor & Gaming NSW’s executive director of regulatory operations Jane Lin said The Star had implemented measures to make sure the free drinks are only served with “appropriate controls” in place since it resumed the service last year.
“Liquor & Gaming NSW considers the responsible service of alcohol to be a key obligation of all licensees including casino operators. We welcome the NICC’s substantial penalty that signals the seriousness of this breach,” the regulator said.
Meanwhile, The Star announced to the ASX on Thursday it had appointed global gaming veteran Janelle Campbell to helm its flagship Sydney business, one day after announcing Daniel Finch as chief executive of its Brisbane arm. The pair will join Gold Coast boss Jessica Mellor in reporting to the overall group chief executive Robbie Cooke upon passing all regulatory approvals.
The chief executive appointments are an important step for The Star, which has been in the midst of a gruelling remediation process since its casino licences in Queensland and NSW were suspended in 2022.
Campbell has worked in the casino and hospitality industry for more than two decades and was most recently a senior vice-president of finance within Macau-based gaming giant Melco Resorts.
“I am clear on the strategic priorities, including the urgent focus on ensuring our remediation actions drive a return to suitability and the removal of the existing licence suspension,” Campbell said on Thursday.
“We need to ensure that building the trust and confidence of our regulators, guests, team members, other stakeholders and the broader community is always front of mind while building a culture of high-performance excellence,” she continued.
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Source: Thanks smh.com